Once the scrunchies have left my possession, I unfortanetly cannot guarantee delivery times due to placing them with USPS. At that time, I am no longer responsible for them. The processing time of USPS is not my liability and out of my control. However, if 10 days have passed after shipping estimated date of arrival, please file a "missing claim" on the USPS website.
Due to the nature of handmade scrunchies being a hair accessory, I do not accept returns or exchanges at this time. If you are unsatisifed with a product, please reach out via email to firstname.lastname@example.org and we will work something out. These are handmade products and wear over time will occur. I fully believe in the quality and durability of the scrunchies!
Jennie+CO. is a firm believer in doing the best possible by the envrionment and Mother Earth. I am working towards 100% sustainable and recyclable materials. At this time, the only plastic used is found within the bubble mailers. The goal towards plastic-free is within the works!