Shipping & Returns
How long does shipping take?
Due to being handmade by me, the turnaround time is 5-7 days (not including shipping times). Once the scrunchies have left my possession, I unfortanetly cannot guarantee delivery times due to placing them with USPS. At that time, I am no longer responsible for them. The processing time of USPS is not my liability and out of my control. However, if 10 days have passed after shipping estimated date of arrival, please file a "missing claim" on the USPS website.
Where does my order ship from?
All orders ship from the Grand Rapids area of Michigan.
What will my order ship in?
All orders will ship in an appropriately sized white sturdy shipping box to ensure product safety.
Do you take returns?
Due to the nature of handmade scrunchies being a hair accessory, I do not accept returns or exchanges. If you are unsatisifed with a product, please reach out via email to firstname.lastname@example.org and we can work something out. I fully believe in the quality and durability of the scrunchies!
How do I wash my Scrunchies?
Spot cleaning is best. They are able to be placed into your washer on a gentle COLD cycle and hung to dry. If your dryer has a cold air cycle that will also work.
What if I put my Scrunchie in my washer and damage is done?
Please reach out to me via email at email@example.com with images.
Do you take custom orders?
I love custom orders and absolutely will work with you to make you visions of #funhairflair come to life! Please, email for pricing, turnaround time, style/theme, quanities needed and any inquiries or questions at firstname.lastname@example.org
Didn't find what you were looking for? Feel free to contact us at any time!